Terms and Conditions

Signature Booth

3 hours — $1,000
4 hours — $1,300
5 hours — $1,500

Digital Sketch Booth

4 hours — $1,500

Bespoke experiences and customised services may also be available by arrangement.

Specific package inclusions are outlined on the relevant package page or booking confirmation.

Travel within 60 km of Bathurst, NSW is included in our standard package pricing.

For events located more than 60 km from Bathurst, an additional travel fee may apply.

Any applicable travel fee will be agreed with you before your booking is confirmed.

We understand that plans can change.

If you cancel more than 30 days before your event, your 25% deposit will be forfeited and is non-refundable, subject to any rights you may have under applicable Australian law.

Any additional amount paid above the deposit will generally be refunded.

Cancellations made within 30 days of your event may result in you being responsible for the outstanding booking amount, subject to applicable Australian Consumer Law and our assessment of any loss incurred.

If you need to cancel, please contact us as soon as possible.

We know life happens.

One date change may be permitted without an administration fee when requested at least 30 days before your original event date.

All date changes are subject to availability.

A $50 administration fee applies to:

• A second or subsequent date change; or

• A date change requested within 30 days of the original event date.

If your new date has a different package price, any difference will be payable.

If we cannot accommodate your requested new date, your booking will be treated as a cancellation under these Terms & Conditions.

We take care of the setup and pack-down so you don't have to.

Our standard setup and pack-down time is approximately:

1 hour setup
1 hour pack-down

These periods sit outside your booked hire period.

You'll need to provide reasonable access to the venue so we can set everything up before your experience begins.

Delays caused by venue access, other suppliers or circumstances outside our control may reduce the operating time available.

Our standard booth setup requires approximately:

8 ft × 8 ft (approximately 2.4 m × 2.4 m)

of suitable indoor space.

The space should be:

• Level and safe

• Clear of hazards

• Large enough for the booth and guests

• Accessible for setup and pack-down

• Equipped with suitable power where required

It's your responsibility to confirm with your venue that our services are permitted.

Our equipment is designed for indoor use only.

We do not operate the booth outdoors unless we have expressly agreed to do so in writing.

We reserve the right to refuse setup or cease operation where the proposed location is unsafe or unsuitable for our equipment.

Want to keep the party going?

Additional hire time is available at:

$200 per additional hour

Additional hours must be arranged and paid for in advance and are subject to availability.

Unfortunately, we can't guarantee extensions requested on the night of your event.

GUEST BEHAVIOUR

We want everyone to have a great time — including our attendants.

Our booth attendant may refuse service or temporarily suspend operation if:

• Equipment is being misused

• A guest is excessively intoxicated

• A guest is aggressive or abusive

• Someone is behaving inappropriately

• There is a safety risk

• There is a reasonable risk of damage to equipment

Where possible, we'll work with you or the venue to resolve the situation.

EQUIPMENT DAMAGE

You're responsible for damage to our equipment caused by you or your guests, other than reasonable wear and tear.

This includes damage caused by:

• Spills or liquids

• Deliberate or negligent misuse

• Physical impact

• Unauthorised movement of equipment

• Other inappropriate use

Where equipment is damaged, we may seek reasonable reimbursement for repair or replacement costs.

We'll provide reasonable evidence of the damage and associated costs if requested.

EQUIPMENT FAILURE

We take reasonable steps to ensure our equipment is maintained and operational before each event.

However, technical issues can occasionally occur.

If equipment fails, we'll make reasonable efforts to:

01 — Troubleshoot
We'll work to resolve the issue as quickly as possible.

02 — Repair or replace
Where practical, we'll repair or replace the affected equipment.

03 — Find an alternative
Where possible, we'll provide an alternative way of delivering the service.

If we're unable to provide the booked service, or a substantial portion of it, because of equipment failure, we'll provide a reasonable refund proportionate to the service that could not be provided.

If no service can be provided, we'll refund amounts paid for the affected service.

Nothing in these Terms & Conditions excludes rights that cannot legally be excluded under Australian Consumer Law.

THE DIGITAL SKETCH EXPERIENCE

Our Digital Sketch Booth transforms photographs into illustrated, fashion-inspired portraits.

The final image is an artistic interpretation of the original photograph.

While we make every reasonable effort to create a beautiful and recognisable result, we can't guarantee that every facial feature, pose, clothing detail or characteristic will be reproduced exactly.

PERSONALISATION

Your Digital Sketch experience includes personalised event details such as:

Names + Event Date

You'll need to provide these details at least 30 days before your event.

You're responsible for checking the spelling and accuracy of any information supplied to us.

We don't currently offer customer-supplied logos or custom artwork as part of the standard Digital Sketch package.

DIGITAL COPIES & GALLERIES

Digital copies and an online gallery are included where specified as part of your package.

Your event photographs and digital sketches will generally be retained for:

90 DAYS

Please download and securely store your images during this period.

After 90 days, we may permanently delete the photographs, digital sketches and gallery from our systems.

We can't guarantee that images will be recoverable after this period.

PHOTOGRAPHS AT YOUR EVENT

Photography is an inherent part of our services.

When you or your guests use our booth, photographs will be captured to provide the service.

The person making the booking is responsible for communicating the nature of the photo experience to guests where appropriate.

For more information about how we collect, use and store personal information and photographs, please see our:

[PRIVACY POLICY →]

MARKETING & SOCIAL MEDIA

We love seeing Elevated experiences in the wild.

We may ask for permission to use photographs from your event on our website, social media and other promotional materials.

Where appropriate, you'll have the opportunity to opt out of marketing use.

If you've previously given permission and would like us to stop using a particular photograph, please contact us.

FORCE MAJEURE

Sometimes circumstances outside everyone's control happen.

These may include:

• Severe weather

• Natural disasters

• Fire or flood

• Power outages

• Road closures

• Government restrictions

• Venue closure

• Serious illness or emergency

• Acts of third parties

• Other circumstances that could not reasonably have been anticipated or prevented

If something like this affects your booking, we'll communicate with you as soon as reasonably possible and work towards the fairest available solution.

IF WE NEED TO CANCEL

In the unlikely event that we're unable to provide your booked service, we'll make reasonable efforts to:

Reschedule your booking
or
Provide a suitable alternative
or
Provide an appropriate refund

If we're unable to provide the service at all, we'll refund amounts paid for the affected service.

AUSTRALIAN CONSUMER LAW

We're an Australian business and our services are subject to the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

If Australian Consumer Law provides you with rights that differ from these Terms & Conditions, those rights continue to apply.

PRIVACY

We handle your personal information in accordance with our Privacy Policy.

This can include:

• Contact details

• Booking information

• Event information

• Photographs

• Digital sketches

• Payment information

[READ OUR PRIVACY POLICY →]

COMPLAINTS

If something hasn't gone to plan, we'd like to know.

Please contact us and we'll make reasonable efforts to understand and resolve your concern.

elevatedeventhireau@gmail.com
+61 458 262 727

We may update these Terms & Conditions from time to time to reflect changes to our services, business or legal obligations.

The version applicable to your booking will generally be the version in effect when your booking is confirmed, unless a change is required by law.

Last updated: 24 August 2026

GOVERNING LAW

These Terms & Conditions are governed by the laws of New South Wales, Australia, subject to any rights and remedies available to customers under Australian law.

ELEVATED EVENT HIRE

Elevated experiences. Beautifully captured.

hello@elevatedeventhire.au
+61 458 262 727
Bathurst, NSW