Privacy policy.
Elevated Event Hire
Last updated: 24 August 2026
At Elevated Event Hire, we respect your privacy and want you to feel confident about how your information and event photographs are handled.
This Privacy Policy explains what information we collect, why we collect it and the services we use to help operate our business.
What information do we collect?
Depending on how you interact with us, we may collect:
Your name
Email address
Phone number
Event date and venue
Booking and package details
Information you provide about your event
Names and dates provided for personalised Digital Sketch Booth prints
Payment and transaction information
Photographs and digital images created through our services
Information you provide when contacting us
How do we use your information?
We collect and use information to:
Manage and confirm your booking
Process payments
Communicate with you about your event
Provide our Signature Booth and Digital Sketch Booth services
Create and deliver your photographs and digital sketches
Provide your digital gallery
Respond to enquiries and customer requests
Manage refunds, changes or cancellations
Improve and operate our business
Send marketing communications where you have agreed to receive them
We do not sell your personal information.
The services we use
We use trusted third-party platforms to help us provide our services.
Acuity Scheduling
We use Acuity Scheduling to manage bookings, appointments and information provided through our booking forms.
Acuity may store information such as your name, contact details, appointment information and responses to booking questions.
Stripe
Payments are processed securely through Stripe.
Stripe may process payment and transaction information such as your name, billing details, payment method, transaction amount and payment status.
Elevated Event Hire does not store your full credit or debit card details.
Snappic
Our photo booth services use Snappic to operate the booth and process photographs and digital content.
For our Digital Sketch Booth, photographs are processed through Snappic to create the illustrated digital sketch experience.
These third-party providers may store or process information outside Australia and have their own privacy policies and security practices.
What happens to your photographs?
Photographs taken through our Signature Booth and Digital Sketch Booth are used to provide your event experience, including printing, creating digital sketches and providing your digital gallery.
We intend to retain event photographs and digital images for 90 days after your event.
After this period, we intend to delete the relevant event photographs and digital images from our systems.
Please download and save your digital images during this period, as we cannot guarantee that they will be available after 90 days.
Third-party providers such as Snappic may retain certain information for longer periods in accordance with their own policies and technical requirements.
Marketing
We may ask for permission to use photographs from your event for our website, social media and other promotional purposes.
You can opt out of marketing use of your photographs.
If you have previously given permission and would like us to stop using a particular image, please contact us at:
Keeping your information secure
We take reasonable steps to protect the information we hold and use reputable third-party platforms to help us securely manage bookings, payments and photographs.
However, no online system can be guaranteed to be completely secure.
Accessing or updating your information
If you would like to know what personal information we hold about you, or believe information we have is incorrect, please contact us.
We'll do our best to assist with your request.
Questions or privacy concerns
If you have any questions about how we handle your information or photographs, please contact:
Elevated Event Hire
ABN: 66 114 323 154
Email: hello@elevatedeventhire.au
Phone: +61 458 262 727
Bathurst, NSW
We'll endeavour to respond to privacy enquiries and concerns as soon as reasonably possible.